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Executive Operations Manager

We are an established tour operator based on Bainbridge Island, WA looking for a highly qualified Executive Operations Manager to work directly with the owner and President.

We create small-group global travel experiences for partner organizations, their members, and other specialty enthusiasts. As international travel returns, we anticipate substantial growth for our unique services and are looking for an exceptional candidate to help us build the company and deliver on this growth.

Position: Full-time

Location: Distributed, but preference for candidates able to be onsite periodically in Bainbridge Island, WA

ROLE AND RESPONSIBILITIES
This role has the following responsibilities:

  • Partner with the President to help execute the day-to-day internal operations
  • Provide organization-level project management; lead internal day-to-day administration; take on various special projects
  • Facilitate communication within the organization; foster cooperation and integration between functional groups; communicate priorities, projects, and plans in a well-considered and thoughtful way
  • Work with team to identify and track systemic issues; build repeatable process; develop decision-making criteria; execute effective resolutions; help prioritize work, and streamline and build efficiencies into key activities across functional areas
  • Track and drive resolution of staff issues properly, efficiently, and judiciously; analyze the effectiveness and right placement of staff and communicate that to the President
  • Help President and managers maintain and improve company playbooks, policies, best practice documentation, workflows, and systems; help ensure operations and internal processes are fully documented, repeatable, and scalable
  • Coordinate and support the business planning process with the President
  • Assess inquiries directed to the President, determine the proper course of action, and delegate to the appropriate individual to manage (i.e. protect the President’s time)
  • Run select executive team meetings and make sure key decisions and takeaways are recorded and that resulting tasks and projects are tracked and completed
  • Help identify, select, and negotiate with outside vendors for key company systems, software, tools, and other supplies critical to the success of the company
  • Understand the big picture – know what is happening inside the company (who is doing what and how it is going) and communicate that to the President; understand all aspects of the organization and if necessary act on behalf of the President
  • Work with the President to help coordinate recruiting, hiring, training, and other team-building aspects to attract, build and support the best possible team
  • Write and edit a multitude of documents; develop corporate policies and best practices and draft executive communications, external materials, and documentation, as needed

PROFESSIONAL QUALIFICATIONS AND EDUCATION REQUIREMENTS
This position requires at minimum these professional qualifications:

  • 5+ years of related experience in operations and/or program/project management for a leading corporation, organization, or senior executive
  • 5+ years of direct management or leadership experience, ideally with P&L responsibility at some level
  • Impeccable project and people management skills; ability to juggle multiple deadlines and responsibilities, triaging and prioritizing multiple competing requests
  • Strong, positive interpersonal skills; high emotional intelligence
  • Proven track record of effectively interacting with all levels of management and working strategically and collaboratively across functional areas
  • Effective, versatile, and action-oriented; able to “roll up sleeves” and get things done; highly proactive ability to work independently based on the vision
  • Excellent written and verbal communication skills; able to write in a clear, analytical, and compelling way
  • Keen intelligence and ability to quickly grasp both larger-picture concepts and the details anchoring them to business imperatives
  • BA/BS at a minimum, strong emphasis on practical management and leadership experience over advanced degrees

 

TRAITS FOR SUCCESS
Within the Experi team, we believe successful candidates demonstrate these personal traits:

Demonstrates Hospitality & Professionalism

  • Radiates “optimistic kindness”
  • Genuinely empathetic
  • Conscientious, Reliable, Respectful, and having Integrity

Gets the Right Things Done, Now

  • Ability to quickly identify & prioritize core issues
  • Highly pro-active demeanor
  • Allergic to excuses

Owns it and Builds it for the Long-Term

  • High quality bar & work ethic
  • Takes personal responsibility for results
  • Focuses on long-term, systemic success

Pays Attention to Details

  • Attentive, Methodical, and Comprehensive
  • Relentless in “pursuit” of excellence
  • Good listener, asks good questions, takes notes

Supports & Strengthens the Team

  • Demonstrates internal mentorship, training, coaching, leadership
  • Positive internal role model and enthusiastic external ambassador
  • Pro-active team recruiter and relationship builder

Becomes the Expert, then Gets Better

  • Intellectually curious and practical-minded
  • Deep belief in the inherent craft of their work
  • Open-minded, and eager to learn & improve

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